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Frequently Asked Questions

General

Tiggly toys are designed to help kids develop their fine motor and spatial reasoning skills alongside their language, math, and creative skills. For that reason, the target age range for Tiggly toys is between 2-8 years old, when they can most benefit from hands-on play.

  • Tiggly Shapes: 2 to 5 years
  • Tiggly Math: 3 to 7 years
  • Tiggly Words: 4 to 8 years

That being said, older kids LOVE teaching their younger siblings how to play with Tiggly toys!

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General

No – Tiggly toys are safe for your toddler and your tablet. We've even recently made Tiggly toys more compatible with screen protectors so that you don't have to worry about your little ones dropping your valuable tablets!

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General

Tiggly toys work with most iOS tablets:

iPad 2, 3, 4
iPad Air (all generations)
iPad Mini (all generations)

Tiggly Words, Tiggly Math, and Shapes have been optimized to perform on the following Android tablets (running Android software 4.3 and higher):

Samsung Galaxy Tab 3, 4, Pro, S (including Kids & Nook Editions)
Kindle Fire HD and HDX (including Kids Edition)
For the full list see tiggly.com/devices

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General

Tiggly toys harness the magic inside of all of us! Utilizing capacitive touch point technology, your tablet reacts to your Tiggly toys just like your screen does to your fingertips. Tap and your screen reacts.

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General

No. Tiggly toys do not require the Bluetooth or Wi-Fi to be turned on in order to play. All you need is an eager learner and a little brain power :) So you can be at home, in a car or a million miles away from anywhere and still enjoy playing with Tiggly.

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General

Ordering and Shipping

Each purchase of a set of Tiggly toys comes with the following:

  • a set of either 4 (Shapes) or 5 (Math/Words) physical toys
  • a carrying/storage pouch for when playtime is over
  • 3 free learning apps - available for download on the App Store, Google Play Store, or Amazon App Store.
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Ordering and Shipping

Each learning system, Tiggly Shapes, Math, and Words cost $29.95. Each set comes with the toys and three free included apps.

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Ordering and Shipping

Tiggly toys are available in Target, Apple.com, Bestbuy.com as well as Amazon. For a full list of stores including speciality stores, visit https://www.tiggly.com/store-locator

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Ordering and Shipping

Tiggly toys are currently available at many online Apple stores in Europe and Asian. You can purchase them directly from our website or visit https://www.tiggly.com/store-locator for a more complete list of international retailers.

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Ordering and Shipping

Materials

Tiggly toys are made of plastic and conductive silicone. They are soft and safe for kids and screens. They are BPA free and contain no harmful materials.

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Materials

Safety and Cleaning

Tiggly toys have been rigorously tested against industry safety standards (EN-71/CE, ASTM F963, CCPSA). They have NO hard corners, small parts, electronics, or batteries, and they are made from a soft, flexible, and non-hazardous silicone. Our toys do not require batteries, wi-fi or bluetooth.

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Safety and Cleaning

Tiggly is BPA free and does not contain any harmful materials. Tiggly products are soft and safe for kids and screens.

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Safety and Cleaning

Tiggly toys have been rigorously tested against industry safety standards (EN-71/CE, ASTM F963, CCPSA).

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Safety and Cleaning

Wipe your Tiggly toys clean using warm, soapy water. For bigger messes, Tiggly toys are also dishwasher safe.

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Safety and Cleaning

Getting Ready to Play

You just need your tablet and your toys.

  1. Download the apps from the App Store, Google Play Store, or Amazon App Store.
  2. Unlock the apps using your newly purchased toys.

If you have purchased Tiggly Words, use the download code provided in your package to download the apps for free!

If you have purchased Tiggly Words but lost your packaging, email support@tiggly.com with your proof of purchase and we’ll help you out.

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Getting Ready to Play

No batteries, wifi, or bluetooth is needed to play

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Getting Ready to Play
  1. Download the apps from the App Store, Google Play Store, or Amazon App Store.
  2. Unlock the apps using your newly purchased toys.

If you have purchased Tiggly Words, use the download code provided in your package to download the apps for free!

If you have purchased Tiggly Words but lost your packaging, email support@tiggly.com with your proof of purchase and we’ll help you out.

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Getting Ready to Play

Education

Buy a Tiggly Learning System at tiggly.com and we’ll give a free learning system to a school of your choice! (U.S. orders only). Get started here and use code BUY1GIVE1 at checkout. https://www.tiggly.com/buy-one-give-one

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Education

Teachers need help getting resources for their classrooms. We want to make it easier for parents and other community members to provide local schools with innovative tools and resources. Our goal is for Tiggly to reach as many U.S. classrooms as possible!

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Education

1 gift per purchasing household.

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Education

Just the teacher’s name and email. Be sure to respect their privacy and first make sure they are comfortable with your disclosing of their name and email address! If you just have a school in mind let us know and we’ll try and reach out on your behalf. We'll reach out to you for those details after your purchase has been completed. Make sure you use code BUY1GIVE1 at checkout to enroll and click here to get started.

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Education

We suggest that you reach out to your teacher first. We cannot guarantee that you will be able to switch the recipient of your gift.

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Education

We don’t know yet, but it is a limited time offer so don’t wait! We reserve the right to stop the program at any time.

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Education

We will gift a Tiggly Learning System to any U.S. school classroom. We reserve the right to approve or disqualify school recipients.

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Education

Your school can receive up to 5 gifted Tiggly Learning Systems. Max 1 per classroom.

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Education

No, sorry. All gifted Tiggly Learning Systems must be from orders placed at Tiggly.com

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Education

No, sorry. You can only give a Tiggly Learning System through purchases on Tiggly.com

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Education

Please allow 2 weeks for the gift to ship. The school contact will receive a shipment notification.

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Education

You can’t give a gift to yourself silly, but you can share the wealth. Give the Tiggly Learning System to another U.S. school or classroom! Or, spread the word about our program to your community.

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Education

Sure! We will need a form or letter from the homeschooler’s district, private or virtual school or other formal entity in these instances. The same restrictions apply as above; the gift and the purchase cannot go to the same person.

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Education

There are many ways you share about the Buy One, Give One to your community. Here are some ideas:
- Share on social media. #TigglyKids
- Send details via email or newsletter to parents in your community.
- Make a blog post. (We’ll be sure to like it.)
- Host a Tiggly event at your school. (We’ll send you some goodies.)

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Education

All of our learning products are designed from the ground up based on first principles of play and learning research. Physical play is an integral part of children's development and Tiggly toys bring the best of physical and digital learning together. 

Tiggly products have already proven to improve educational outcomes in preschoolers. A recent study by PlayCollective, an independent research firm specializing in early childhood development, showed increases in early number skills of up to 71% for kids who played with Tiggly Math for only 2 weeks.

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Education

Tiggly has 5 core learning beliefs

  1. Learning IS fun - no need to make it fun
  2. Children should be encouraged to learn from mistakes and continue to try again
  3. Being silly helps expand kid’s imagination
  4. Children love to create, explore and engage with others
  5. Children learn best when they are actively interacting with content to create meaning
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Education

Troubleshooting

If you’ve been unlucky enough to receive a defective product, please e-mail support@tiggly.com and we will be happy to facilitate an exchange, if necessary. Most issues cannot be resolved by any other troubleshooting means, and we work hard to replace defective units within 1-2 weeks (if not much faster than that).

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Troubleshooting

Oh no! You’ve reached an obstacle! Encourage your Tiggly tot to think about how to “jump over it.” Hint: If you are using a touch version, did you know that you can move two spaces at a time by tapping with two fingers, or three by tapping with three at a time, and so on.

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Troubleshooting

Issues with sound are often caused by the side switch settings which can control either lock rotation or mute functions on your device. Please read full details on Apple's website: https://support.apple.com/en-us/HT204171

In Settings --> General --> Use side switch to:

Resolving Apple's sound problem

If the side switch control settings are set to mute, when the toggle is switched so that orange is showing, you may not have sound coming out of your device, even if the volume is turned all the way up. Simply flip the switch (so no orange is showing), and check that the volume is turned all the way up. This should resolve the issue.

If the side switch control settings are set to lock rotation and you still have no sound, slide up from the bottom of your device, and look at the last icon. It will control sound. Make sure it is NOT highlighted (In the image shown below, the audio functions are highlighted. Tap it to un-highlight it).

Apple Sound solution version 2

If adjusting these settings does not restore the app's audio features, please e-mail support@tiggly.com with your device model (eg. iPad 2, iPad Air, iPad mini with Retina Display) and your operating system (eg. iOS 7, iOS 8). For more details on the side switch settings, lock rotation, and mute controls, please read more on Apple's website:https://support.apple.com/en-us/HT204171

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Troubleshooting

Yes! We heard you! Thanks to feedback from customers like you, we have redesigned all Tiggly products to be compatible with screen protectors. Tiggly toys are designed to work on the bare tablet screen, but now, you should still get the same performance whether you are using a screen protector or protective case, or the naked screen.

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Troubleshooting

Returns and Warranty

We issue both refunds and exchanges. No questions asked, you’ll get a full refund or an exchange. To complete your return/exchange, we require a receipt or proof of purchase. Our returns/exchange policy expires 60 days from the date on your receipt.

To return your product, you can mail it and a copy of your receipt to: Tiggly, 222 Broadway, 19th Floor, New York, NY 10038. Depending on where you live, the time may vary for your exchanged product to reach you. You may also submit a picture or copy of your receipt to support@tiggly.com.

Once your return is received and approved, we will send you an email to notify you that we have received your returned item. We will then, on your request, either ship you a new product or process your refund, and a credit will automatically be applied to your credit card or original method of payment.

Please e-mail support@tiggly.com with any questions.

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Returns and Warranty

Please refer to the retailers return policy and adhere to all requirements of the retailer from which you initially purchased your item. Tiggly will offer exchanges for items purchased from an authorized reseller. Please e-mail support@tiggly.com with proof-of purchase (copy of receipt), and we will facilitate an exchange. Our exchange policy expires 60 days from the date on your receipt.

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Returns and Warranty

All Tiggly products have a One-Year Limited Warranty. For complete details on our one-year limited warranty, see https://www.tiggly.com/warranty. Please e-mail support@tiggly.com with any product related issues and we will be happy to work with you to replace your product, if necessary.

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Returns and Warranty

Partners

Tiggly Educators are a growing group of teachers that utilize Tiggly manipulatives in their classrooms. Find out more information here. https://www.tiggly.com/education

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Partners